Privacy Policy

1. Introduction

Welcome to Snapmate, a premium lifestyle management platform owned and operated by Devlayers Technology Pvt Ltd ("Company", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application and services. By using Snapmate, you agree to the data practices described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.

• Personal Identification Information: Name, email address, phone number, and primary city of operation.
• Verification Data (For Partners): Government-issued ID, background check data, and professional credentials required for our strict KYC process.
• Usage Data: Information about how you interact with our platform, including IP addresses, browser types, booking history, and platform preferences.
• Location Data: With your explicit consent, we may collect precise geolocation data to facilitate local city guide and concierge services effectively.

3. How We Use Your Data

We process your personal information for a variety of legitimate business purposes, including:

• To facilitate account creation and logon processes.
• To manage user bookings, match clients with verified professionals, and ensure seamless service delivery.
• To enforce our terms, conditions, and strictly professional policies.
• To respond to user inquiries and offer 24/7 priority customer support.
• To monitor and analyze usage and trends to improve your experience with Snapmate.

4. Data Sharing & Disclosure

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., SMS gateways, KYC verification APIs).
• Between Users: To facilitate our services, necessary information (such as first name, booking details, and ratings) is shared between clients and the booked Snapmate professionals.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to request access and obtain a copy of your personal information.
• The right to request rectification or erasure of your data.
• The right to restrict the processing of your personal information.

If you wish to exercise any of these rights, please contact our Data Protection Officer using the details provided below.

7. Contact Us

If you have questions or comments about this Privacy Policy, you may contact the data protection team at Devlayers Technology Pvt Ltd: